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Missed-call text-back

What the video shows

The video has no narration, only music and these words on screen.

  1. 0:00 Missed-call text-back. “Every missed call gets a text back, and a booked job.” Beside it, the start of a conversation with Northside Plumbing and a booking for today, 3–5 p.m.
  2. 0:05 A customer calls. You’re on a job. A missed call from (613) 555-0187, today at 2:14 p.m.
  3. 0:09 No message. They call someone else. No voicemail.
  4. 0:12 Now they get a text back, right away. “Hi, it’s Northside Plumbing. Sorry we missed your call! What can we help with?” The customer replies: “My water heater is leaking.”
  5. 0:18 It asks the right questions. “Is there any water on the floor?” “A little, yes.” “We can come today between 3 and 5 p.m. Should I book it?” “Yes, please. 42 Elm St.”
  6. 0:27 And the job is booked. Booked: leaking water heater, today 3–5 p.m., 42 Elm St., customer (613) 555-0187, added to your calendar.
  7. 0:32 You get the details where you work. A Slack message in #jobs: “New job from a missed call: leaking water heater, today 3–5 p.m. at 42 Elm St. Customer: (613) 555-0187. There’s a little water on the floor.”
  8. 0:37 No more missed jobs. “Every caller gets an answer, even when you’re busy.”
  9. 0:42 We’ll build this for your phone line. “Start with a free one-hour call.” Book a free call, ethan@mitras.ca.

Want every missed call to turn into a job?