Knowledge assistant
- Answers from your own policies and documents, in any language
- Shows the passage behind every answer
- Says so when your documents don’t cover it
What the video shows
The video has no narration, only music and these words on screen.
- 0:00 Knowledge assistant. “Answers from your own documents, with the source one click away.” Beside the title, a tenant’s question and the assistant’s answer.
- 0:05 Your team answers the same questions all day. Tenants’ questions pile up: “Can I paint my apartment?” three times, “Is my cat allowed?”, “How much notice do I need to move out?”, “My heat isn’t working. What do I do?” and “Can my partner move in with me?”. Then “The answers are in your policies. Somewhere.”: the property manager’s six documents, from the tenant guide to the after-hours emergency procedure.
- 0:13 Now tenants just ask. “Can I paint my apartment?” Then “It answers from your own policies”: yes, once Heronwood approves it in writing, through the resident portal with the rooms and colours; light neutral colours are approved, but dark or bright colours, wallpaper and textured finishes aren’t; and the walls go back to the original white before moving out. The answer cites Painting and decorating.
- 0:23 Every answer shows its source. One click opens the tenant guide at Painting and decorating, with the two sentences behind the answer highlighted.
- 0:32 Not in your policies? It says so. “Is there a swimming pool?” The reply: “I’m not sure about that one, sorry. The leasing office can help: call 613-555-0180 or send a message through the resident portal.”
- 0:40 Less time on the same questions. “Answers from your own policies, with the source.”
- 0:45 We’ll build one for your business. “Start with a free one-hour call.” Book a free call, ethan@mitras.ca.